Straight answers. No fine printNo surprises
Most owners have been burned by an agency that hid behind jargon and long contracts. We answer plainly instead: what it costs, who does the work, and what you own. Human-Led Strategy, Expert-Driven Execution — One year of required hosting. Campaign terms vary — see Terms of Service. Backed by our Written Scope and Measurable Targets — We define measurable targets before work begins. Monthly campaign payment is due only when the agreed KPIs in your written scope are met. Results depend on market conditions, competition, budget and offer; no other guarantee is implied. Start with your free local visibility report.
- Human-Led Strategy, Expert-Driven Execution
- Monthly Campaigns — Campaign terms vary — see Terms of Service.
- Monthly campaigns begin with a written scope of measurable targets.
- Professional Business Website — $0 Build, One Year of Required Hosting
What your written scope covers
Our Satisfaction Guarantee: We agree on measurable targets with you in writing before work begins. You pay only when those agreed targets are met.
The campaign Satisfaction Guarantee covers ongoing marketing campaigns and the three disclosed setup fees, not website hosting. Required hosting is separate: one year, $204 plus any tax, paid when you activate.
Monthly marketing campaigns
Payable only when the agreed KPIs in the written scope are met.
SEO, Google PPC, Local Service Ads, social media, reputation and review management, CRM automation, tracking and reporting.
- Monthly campaigns begin with a written scope of measurable targets.
- CRM setup $797, Google PPC Ads setup $1,797 and SEO setup $1,597 are inside the Satisfaction Guarantee. Each one-time setup fee is earned, invoiced and payable only when its corresponding Agreed KPI in the Written Scope is met and confirmed against the agreed data source of record.
- Only advertising media spend and third-party costs are outside the Satisfaction Guarantee. Each cost, recipient, amount or agreed spending cap, and any non-refundable condition must be disclosed and approved in writing before work begins. Only these costs may be non-refundable, subject to applicable law and any credit or refund actually available from the provider. Agency service and setup fees are not advertising media spend or third-party costs.
- Monthly campaign payment is due only when the agreed KPIs in your written scope are met. Results depend on market conditions, competition, budget and offer; no other guarantee is implied.
Website build & custom projects
The complimentary build applies to standard template sites. Custom features, redesigns and integrations are quoted separately. $0 build. Required hosting: one year, $204 plus any tax, paid when you activate.
Standard template websites. Custom features, redesigns, integrations, landing pages and video production are quoted separately.
- The Client retains ownership of its pre-existing assets, content, accounts and data. On exit, Hero Digital Marketing Agency hands over client-owned and transferable engagement assets, content, files, campaign records, tracking configurations, account access and credentials securely, without withholding them to collect an unearned fee or imposing an exit fee. The Written Scope fixes the handover inventory, recipient and deadline before work begins. Platform, template, stock-media and third-party license restrictions must be disclosed in advance; non-transferable licenses do not prevent return of client-owned content and data.
- One year of required hosting. After a missed Agreed KPI deadline, the Client may terminate the affected service unilaterally without an exit penalty — see Terms of Service.
- Only advertising media spend and third-party costs are outside the Satisfaction Guarantee. Each cost, recipient, amount or agreed spending cap, and any non-refundable condition must be disclosed and approved in writing before work begins. Only these costs may be non-refundable, subject to applicable law and any credit or refund actually available from the provider. Agency service and setup fees are not advertising media spend or third-party costs.
How payment works
You know what you are paying for and when before you commit.
Website build & hosting
Standard template website · $0 build. Required hosting: one year, $204 plus any tax, paid when you activate.
The complimentary build applies to standard template sites. Custom features, redesigns and integrations are quoted separately. $0 build. Required hosting: one year, $204 plus any tax, paid when you activate. The Client retains ownership of its pre-existing assets, content, accounts and data. On exit, Hero Digital Marketing Agency hands over client-owned and transferable engagement assets, content, files, campaign records, tracking configurations, account access and credentials securely, without withholding them to collect an unearned fee or imposing an exit fee. The Written Scope fixes the handover inventory, recipient and deadline before work begins. Platform, template, stock-media and third-party license restrictions must be disclosed in advance; non-transferable licenses do not prevent return of client-owned content and data.
The free offer covers a complete professional business website. Specialized custom features and revamps are quoted separately.
Monthly marketing campaigns
Lead generation, SEO, ads · Payable only when the agreed KPIs in the written scope are met
Monthly campaigns begin with a written scope of measurable targets, deliverables, timeline and every fee. You are invoiced and payment is due only when the agreed KPIs are met. If they are not met within the agreed timeline, you owe no fee for that period and we continue work at no charge until they are met or the scope is revised by mutual written agreement. Management fees and any separate advertising budget are confirmed in writing before work begins. Results refer to measurable targets defined before work begins. Monthly campaign payment is due only when the agreed KPIs in your written scope are met. Results depend on market conditions, competition, budget and offer; no other guarantee is implied.
The Satisfaction Guarantee covers monthly campaigns and CRM, Google PPC Ads and SEO setup fees. Read the written guarantee.
Individual services
One-time setups · Earned only when its corresponding Agreed KPI is met
CRM setup $797, Google PPC Ads setup $1,797 and SEO setup $1,597 are inside the Satisfaction Guarantee. Each one-time setup fee is earned, invoiced and payable only when its corresponding Agreed KPI in the Written Scope is met and confirmed against the agreed data source of record. Only advertising media spend and third-party costs are outside the Satisfaction Guarantee. Each cost, recipient, amount or agreed spending cap, and any non-refundable condition must be disclosed and approved in writing before work begins. Only these costs may be non-refundable, subject to applicable law and any credit or refund actually available from the provider. Agency service and setup fees are not advertising media spend or third-party costs.
- CRM setup$797 one-time
- Google PPC setup$1,797 one-time
- SEO setup$1,597 one-time
What if it doesn’t work?
The Hero Digital Satisfaction Guarantee. Before we start, we write down exactly what success looks like — the measurable targets (KPIs) we will hit, the timeline, and every fee. You pay only when the measurable targets we agreed on in writing are met. If we don't hit them, you don't pay. No risk.
When do I pay, and what am I paying for?
The complimentary build applies to standard template sites. Custom features, redesigns and integrations are quoted separately. $0 build. Required hosting: one year, $204 plus any tax, paid when you activate. Monthly campaigns begin with a written scope of measurable targets, deliverables, timeline and every fee. You are invoiced and payment is due only when the agreed KPIs are met. If they are not met within the agreed timeline, you owe no fee for that period and we continue work at no charge until they are met or the scope is revised by mutual written agreement. Management fees and any separate advertising budget are confirmed in writing before work begins.
What your written scope covers
How do website builds work?
The complimentary build applies to standard template sites. Custom features, redesigns and integrations are quoted separately. $0 build. Required hosting: one year, $204 plus any tax, paid when you activate. The Client retains ownership of its pre-existing assets, content, accounts and data. On exit, Hero Digital Marketing Agency hands over client-owned and transferable engagement assets, content, files, campaign records, tracking configurations, account access and credentials securely, without withholding them to collect an unearned fee or imposing an exit fee. The Written Scope fixes the handover inventory, recipient and deadline before work begins. Platform, template, stock-media and third-party license restrictions must be disclosed in advance; non-transferable licenses do not prevent return of client-owned content and data.
How quickly will we see results?
Timelines are defined as measurable targets before work begins. Monthly campaign payment is due only when the agreed KPIs in your written scope are met. Results depend on market conditions, competition, budget and offer; no other guarantee is implied.
What your written scope covers
Monthly campaigns begin with a written scope of measurable targets, deliverables, timeline and every fee. You are invoiced and payment is due only when the agreed KPIs are met. If they are not met within the agreed timeline, you owe no fee for that period and we continue work at no charge until they are met or the scope is revised by mutual written agreement. Management fees and any separate advertising budget are confirmed in writing before work begins. Results refer to measurable targets defined before work begins. Monthly campaign payment is due only when the agreed KPIs in your written scope are met. Results depend on market conditions, competition, budget and offer; no other guarantee is implied.
Is hosting required?
Yes. Your complimentary website runs on one year of required hosting, $204 plus any tax. It is the only cost.
When do I pay?
You pay for the year of hosting when you activate your preview. The website build has no charge.
Can I pay monthly?
No. Hosting is billed yearly, so the year is paid in one payment.
Who is Wix?
Wix is our hosting provider. You will see Wix at checkout and receive a separate confirmation from them.
What if I change my mind?
There is a 14-day money-back window on first-time plans. After that, the hosting plan's terms apply.
What happens after year one?
The plan renews through Wix at Wix's then-current rate.
Do I own my website?
Site ownership and portability terms are defined in your service agreement. Ask our team about export or transfer requirements before approval so the terms are clear.
What if I want more than the starter site?
Tell us what you have in mind and we'll send a clear quote before anything is added. Nothing changes on your site until you approve it.
Is the complimentary website really complete?
Yes. It is a professional, published website for your business. Extras are optional and never required.
Are there long-term contracts?
One year of required hosting. Campaign terms vary — see Terms of Service. Ownership and portability terms are defined in your service agreement.
Is there a contract, and what are the exit terms?
One year of required hosting. After a missed Agreed KPI deadline, the Client may terminate the affected service unilaterally without an exit penalty — see Terms of Service. If an Agreed KPI is not met by its written deadline, the Client may terminate the affected service unilaterally by written notice at any time from that missed deadline until the KPI is met or a revised Written Scope is mutually agreed in writing. No agency fee for the unmet KPI or affected period, unearned setup fee, termination penalty or exit fee is due. The Client need not accept continued work or a revised scope. Already earned fees and approved advertising media spend or third-party costs remain subject to the Written Scope and applicable law. Only advertising media spend and third-party costs are outside the Satisfaction Guarantee. Each cost, recipient, amount or agreed spending cap, and any non-refundable condition must be disclosed and approved in writing before work begins. Only these costs may be non-refundable, subject to applicable law and any credit or refund actually available from the provider. Agency service and setup fees are not advertising media spend or third-party costs.
What does pricing start at?
$0 build. Required hosting: one year, $204 plus any tax, paid when you activate. Monthly campaigns begin with a written scope of measurable targets, deliverables, timeline and every fee. You are invoiced and payment is due only when the agreed KPIs are met. If they are not met within the agreed timeline, you owe no fee for that period and we continue work at no charge until they are met or the scope is revised by mutual written agreement. Management fees and any separate advertising budget are confirmed in writing before work begins. Only three services carry a one-time setup fee: Automated CRM Workflows ($797), Google PPC Ads ($1,797), SEO Performance ($1,597). Specialized work is quoted separately.
Do you use automation?
Yes — to accelerate research, drafting, reporting, and routing. Every deliverable is reviewed and approved by a senior strategist before it ships. See our Technology Transparency page.
Who owns the assets and accounts?
Your business content, ad accounts, CRM data, and approved campaign assets remain yours. Pre-existing agency tools and methods remain the property of Hero Digital Marketing Agency. Your written scope explains any license terms for specialized work.
Do you work with my industry?
We focus on local services, home services, professional services, healthcare, and e-commerce. If we're not a fit, we'll tell you on the first call.
How is reporting handled?
Live dashboard plus a monthly senior-led review. You see lead source, cost-per-lead, pipeline value, and what we're shipping next — no vanity metrics.
Where is the team based?
Headquartered in Los Angeles, California at 10880 Wilshire Blvd., Suite 1101, Los Angeles, CA 90024. Senior strategy in-house; specialist execution through a vetted partner network. Call 1 (888) 431-4376 or email support@herodigitalmarketingagency.com.
What does a digital marketing agency do?
A digital marketing agency plans, builds, and manages the systems that bring a business customers online — local SEO and Google Business Profile optimization, paid search and social advertising, website and landing page conversion work, content and email marketing, review generation, and lead follow-up automation. At Hero Digital Marketing Agency, senior strategists own the plan, advanced tools accelerate research and execution, and every deliverable is reviewed by a human before it ships.
How much does digital marketing cost in Los Angeles?
Monthly campaigns begin with a written scope of measurable targets, deliverables, timeline and every fee. You are invoiced and payment is due only when the agreed KPIs are met. If they are not met within the agreed timeline, you owe no fee for that period and we continue work at no charge until they are met or the scope is revised by mutual written agreement. Management fees and any separate advertising budget are confirmed in writing before work begins. Campaign pricing, advertising budgets, and specialized projects are scoped separately, and every applicable fee is disclosed in writing before work begins.
How long does it take to see results from SEO?
Timelines are defined as measurable targets before work begins. Monthly campaign payment is due only when the agreed KPIs in your written scope are met. Results depend on market conditions, competition, budget and offer; no other guarantee is implied.
What is the difference between SEO and paid ads?
SEO earns free, compounding placement in organic and map results; it is slower to start but keeps producing after you stop paying for a specific click. Paid ads (Google Ads, Meta) buy immediate visibility with instant testing and precise targeting, but traffic stops the moment budget stops. Most Los Angeles businesses get the best result running both: paid ads for cash flow now, SEO for lower cost-per-lead over time.
How do I choose the right marketing agency?
Ask five questions: Who actually does the work — a senior strategist or a junior account manager? Do you own your ad accounts, website, and data? What is reported: leads and revenue, or impressions and clicks? How long is the contract? And can they show relevant results in your industry? Hero Digital Marketing Agency answers yes to client ownership, campaign terms confirmed in writing, and senior-led reporting on cost-per-lead and pipeline value.
What is expert-driven marketing?
Expert-driven marketing uses advanced tools to speed up research, drafting, ad variations, call answering, appointment booking, follow-up, and reporting. It does not replace strategy. At Hero Digital Marketing Agency, human strategists set direction and approve every deliverable.
How does review management improve local rankings?
Google weighs review count, average rating, review recency, and keyword relevance inside reviews when ranking the local map pack. A steady stream of new, detailed 5-star reviews signals an active, trusted business. Review management also lifts click-through from the map pack — listings above 4.5 stars get noticeably more calls — and gives you a fast path to respond before a negative review sets the tone.
What is generative engine optimization (GEO)?
Generative engine optimization helps answer platforms understand and cite your business. It relies on clear question-and-answer content, structured data, consistent business details, verifiable expertise, and citations across trusted sources. Ann James leads this strategy at Hero Digital Marketing Agency.
How long are your contracts?
One year of required hosting. Campaign fees, renewal, and cancellation terms are confirmed in writing before work begins. Site ownership and portability terms are defined in your service agreement.
What industries do you serve?
Hero Digital Marketing Agency serves home services (roofing, HVAC, plumbing, electrical), healthcare and dental practices, legal and professional services, restaurants and hospitality, fitness and wellness, real estate, e-commerce, and local retail — primarily across Los Angeles County, Orange County, and San Diego County, with remote clients nationwide. If we are not the right fit, we say so on the first call.
written-scope Terms
Plain language — no fine print. Here's exactly what 'written-scope' means when you work with us.
- Written targets before work begins Results refer to measurable targets defined before work begins. Monthly campaign payment is due only when the agreed KPIs in your written scope are met. Results depend on market conditions, competition, budget and offer; no other guarantee is implied.
- Standard template website offer The complimentary build applies to standard template sites. Custom features, redesigns and integrations are quoted separately. $0 build. Required hosting: one year, $204 plus any tax, paid when you activate. The Client retains ownership of its pre-existing assets, content, accounts and data. On exit, Hero Digital Marketing Agency hands over client-owned and transferable engagement assets, content, files, campaign records, tracking configurations, account access and credentials securely, without withholding them to collect an unearned fee or imposing an exit fee. The Written Scope fixes the handover inventory, recipient and deadline before work begins. Platform, template, stock-media and third-party license restrictions must be disclosed in advance; non-transferable licenses do not prevent return of client-owned content and data.
- Every fee disclosed CRM setup $797, Google PPC Ads setup $1,797 and SEO setup $1,597 are inside the Satisfaction Guarantee. Each one-time setup fee is earned, invoiced and payable only when its corresponding Agreed KPI in the Written Scope is met and confirmed against the agreed data source of record. Only advertising media spend and third-party costs are outside the Satisfaction Guarantee. Each cost, recipient, amount or agreed spending cap, and any non-refundable condition must be disclosed and approved in writing before work begins. Only these costs may be non-refundable, subject to applicable law and any credit or refund actually available from the provider. Agency service and setup fees are not advertising media spend or third-party costs.
- Cancellation and refunds One year of required hosting. After a missed Agreed KPI deadline, the Client may terminate the affected service unilaterally without an exit penalty — see Terms of Service. If an Agreed KPI is not met by its written deadline, the Client may terminate the affected service unilaterally by written notice at any time from that missed deadline until the KPI is met or a revised Written Scope is mutually agreed in writing. No agency fee for the unmet KPI or affected period, unearned setup fee, termination penalty or exit fee is due. The Client need not accept continued work or a revised scope. Already earned fees and approved advertising media spend or third-party costs remain subject to the Written Scope and applicable law. Only advertising media spend and third-party costs are outside the Satisfaction Guarantee. Each cost, recipient, amount or agreed spending cap, and any non-refundable condition must be disclosed and approved in writing before work begins. Only these costs may be non-refundable, subject to applicable law and any credit or refund actually available from the provider. Agency service and setup fees are not advertising media spend or third-party costs.
Questions about these terms? Ask Ann for an instant answer, or reach out and we'll walk you through them before you commit.
Ask Ann — instant answers
Ann, our virtual assistant, answers most questions in seconds. Prefer a human? Book a call or reach us directly as a fallback.