Service Agreement
Scope of work
The service agreement defines deliverables, measurable targets, responsibilities, timelines, approvals, and any exclusions before work begins. Changes to that scope and additional costs require written agreement.
Before work begins, the Written Scope fixes each exact Agreed KPI, target, baseline, measurement period, deadline, attribution rules, data source of record and named person who confirms achievement. No target, source or confirmer may be changed without mutual written agreement. Agency reporting alone does not establish achievement. See the Written Scope & KPI Schedule.
Payment terms
The complimentary build applies to standard template sites. Custom features, redesigns and integrations are quoted separately. $0 build. Required hosting: one year, $204 plus any tax, paid when you activate. Monthly campaigns are payable only when the agreed KPIs in the written scope are met. Monthly management fees and any separate advertising budget are disclosed before commitment. CRM setup is $797, Google PPC setup $1,797, and SEO setup $1,597, each one-time.
CRM setup $797, Google PPC Ads setup $1,797 and SEO setup $1,597 are inside the Satisfaction Guarantee. Each one-time setup fee is earned, invoiced and payable only when its corresponding Agreed KPI in the Written Scope is met and confirmed against the agreed data source of record.
Only advertising media spend and third-party costs are outside the Satisfaction Guarantee. Each cost, recipient, amount or agreed spending cap, and any non-refundable condition must be disclosed and approved in writing before work begins. Only these costs may be non-refundable, subject to applicable law and any credit or refund actually available from the provider. Agency service and setup fees are not advertising media spend or third-party costs.
Satisfaction Guarantee
Satisfaction Guarantee. Hero Digital Marketing Agency offers a satisfaction-based payment guarantee. Prior to the start of any engagement, Hero Digital and the Client will agree in writing on specific, measurable performance targets (Agreed KPIs), the deliverables, the timeline, and all applicable fees (the Written Scope). The Client is invoiced and payment becomes due only when the Agreed KPIs in the Written Scope have been met. If the Agreed KPIs are not met within the agreed timeline, the Client owes no fee for that period and Hero Digital will continue work at no charge until the Agreed KPIs are met or the Written Scope is revised by mutual written agreement. This guarantee applies only to the specific Agreed KPIs set out in the Written Scope. Results depend on market conditions, competition, budget, offer, and other factors; the Agreed KPIs are the sole measure of this guarantee. No other guarantee, express or implied, is given. Website builds are separate: the build is $0 and required hosting is one year, $204 plus any tax, paid when the Client activates (see Pricing and Refund policy).
Refund policy
No refund or cancellation provision overrides the Satisfaction Guarantee. Agency service and setup fees are not blanket non-refundable charges: no fee is due for an unmet Agreed KPI or the affected period. Only advertising media spend and third-party costs may be non-refundable under the pre-disclosed Written Scope, subject to applicable law and available provider credits or refunds. Contact support@herodigitalmarketingagency.com to request review of a billing issue.
Cancellation
One year of required hosting. Campaign terms vary and are confirmed in writing before work begins. Cancellation does not erase charges already incurred or override applicable legal rights. Monthly campaign and setup fees remain subject to the Satisfaction Guarantee: no fee is owed for an unmet Agreed KPI or the affected period.
If an Agreed KPI is not met by its written deadline, the Client may terminate the affected service unilaterally by written notice at any time from that missed deadline until the KPI is met or a revised Written Scope is mutually agreed in writing. No agency fee for the unmet KPI or affected period, unearned setup fee, termination penalty or exit fee is due. The Client need not accept continued work or a revised scope. Already earned fees and approved advertising media spend or third-party costs remain subject to the Written Scope and applicable law.
IP ownership and portability
The Client retains ownership of its pre-existing assets, content, accounts and data. On exit, Hero Digital Marketing Agency hands over client-owned and transferable engagement assets, content, files, campaign records, tracking configurations, account access and credentials securely, without withholding them to collect an unearned fee or imposing an exit fee. The Written Scope fixes the handover inventory, recipient and deadline before work begins. Platform, template, stock-media and third-party license restrictions must be disclosed in advance; non-transferable licenses do not prevent return of client-owned content and data.
Limitations of liability
To the extent permitted by law, liability for services is limited as set out in your written service agreement. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.
Governing law
These terms are governed by California law, subject to any mandatory rights and protections that apply to you.
Non-affiliation
Hero Digital Marketing Agency is a Los Angeles-based agency at 10880 Wilshire Blvd., Suite 1101, Los Angeles, CA 90024. Not affiliated with Hero Digital Chicago or any other similar name.
Contact
Questions about these terms: (888) 431-4376 or support@herodigitalmarketingagency.com. The signed service agreement identifies the contracting entity and controls the specific engagement, subject to the Satisfaction Guarantee and applicable law.