The Hero Digital Satisfaction Guarantee
The Hero Digital Satisfaction Guarantee. Before we start, we write down exactly what success looks like — the measurable targets (KPIs) we will hit, the timeline, and every fee. You pay only when the measurable targets we agreed on in writing are met. If we don't hit them, you don't pay. No long-term hosting contract. No risk.
This payment guarantee applies to ongoing monthly marketing campaigns and the three disclosed setup fees. Website builds and hosting are separate, as described below.
How it works
- We agree on measurable targets (KPIs) in writing before work begins.
- We do the work against that Written Scope.
- We report progress against the Agreed KPIs.
- You pay only when the Agreed KPIs are met.
- If they aren't met, you don't pay and we keep working.
What’s covered / what isn’t
Ongoing monthly marketing campaigns and the three disclosed setup fees run under this guarantee. The Agreed KPIs in the Written Scope are the sole measure of the guarantee.
If the agreed KPIs are not met within the agreed timeline, you owe no fee for that period. We continue work at no charge until the KPIs are met or the written scope is revised by mutual written agreement.
Website builds are separate: $0 build + $20/month hosting, beginning only after the Client approves the preview. Free build applies to standard template sites. Custom features, redesigns, and integrations are quoted separately. Hosting is $20/month and begins only after you approve your preview.
Results depend on market conditions, competition, budget and offer; no other guarantee is implied.
CRM setup $797, Google PPC Ads setup $1,797 and SEO setup $1,597 are inside the Satisfaction Guarantee. Each one-time setup fee is earned, invoiced and payable only when its corresponding Agreed KPI in the Written Scope is met and confirmed against the agreed data source of record.
Only advertising media spend and third-party costs are outside the Satisfaction Guarantee. Each cost, recipient, amount or agreed spending cap, and any non-refundable condition must be disclosed and approved in writing before work begins. Only these costs may be non-refundable, subject to applicable law and any credit or refund actually available from the provider. Agency service and setup fees are not advertising media spend or third-party costs.
If an Agreed KPI is not met by its written deadline, the Client may terminate the affected service unilaterally by written notice at any time from that missed deadline until the KPI is met or a revised Written Scope is mutually agreed in writing. No agency fee for the unmet KPI or affected period, unearned setup fee, termination penalty or exit fee is due. The Client need not accept continued work or a revised scope. Already earned fees and approved advertising media spend or third-party costs remain subject to the Written Scope and applicable law.
The Client retains ownership of its pre-existing assets, content, accounts and data. On exit, Hero Digital Marketing Agency hands over client-owned and transferable engagement assets, content, files, campaign records, tracking configurations, account access and credentials securely, without withholding them to collect an unearned fee or imposing an exit fee. The Written Scope fixes the handover inventory, recipient and deadline before work begins. Platform, template, stock-media and third-party license restrictions must be disclosed in advance; non-transferable licenses do not prevent return of client-owned content and data.
Our Satisfaction Guarantee: We agree on measurable targets with you in writing before work begins. You pay only when those agreed targets are met.
Written terms
Satisfaction Guarantee. Hero Digital Marketing Agency offers a satisfaction-based payment guarantee. Prior to the start of any engagement, Hero Digital and the Client will agree in writing on specific, measurable performance targets (Agreed KPIs), the deliverables, the timeline, and all applicable fees (the Written Scope). The Client is invoiced and payment becomes due only when the Agreed KPIs in the Written Scope have been met. If the Agreed KPIs are not met within the agreed timeline, the Client owes no fee for that period and Hero Digital will continue work at no charge until the Agreed KPIs are met or the Written Scope is revised by mutual written agreement. This guarantee applies only to the specific Agreed KPIs set out in the Written Scope. Results depend on market conditions, competition, budget, offer, and other factors; the Agreed KPIs are the sole measure of this guarantee. No other guarantee, express or implied, is given. Website builds are separate: the build is $0 and hosting is $20/month, beginning only after the Client approves the preview (see Pricing and Refund policy).