More Reservations, More Repeat Guestsfor Restaurants,Trusted Results by Experts.
We help independent restaurants, groups, and hospitality brands fill tables, grow loyalty programs, and increase per-guest revenue.
The restaurants winning in Los Angeles own their guest data. The ones that don't rent it back from OpenTable and Resy every month — losing the ability to text their own regulars when the Tuesday dining room is empty.
The Hero Team installs a first-party growth stack: AI pulls your guest history out of the reservation platforms and into a CRM you actually own, then runs weekday cover campaigns, AI-personalized loyalty flows, and post-visit review automation that keeps you at 4.9 stars.
Every seat filled is tracked. Every regular gets nurtured. Your per-guest revenue climbs and slow shifts disappear.
The three problems restaurants tell us about most — and what we do about them.
Dead Mondays and Tuesdays
Weekend demand only, empty weekday floor. AI-triggered offer campaigns fill soft shifts with your existing guest base.
OpenTable owns your guest list
You can't market to your own regulars because your data lives inside a portal. Expert-led first-party CRM puts every guest in your inbox.
Loyalty sign-ups that never come back
Programs with 0 engagement. AI-personalized rebook + reward flows drive 3x+ repeat-visit frequency.
Reviews stuck at 4.3 stars
You're losing new guests to competitors with 4.8+. AI review automation sends the ask at the right moment and routes negatives privately.
Not a template. Every playbook is tuned to the buying behavior, ticket size, and follow-up cadence your industry actually requires.
AI First-Party Guest CRM
Migrates OpenTable/Resy/SevenRooms guest history into a database you own — segmented, scored, and ready for automated marketing.
AI-Personalized Loyalty & Rebook Flows
SMS + email sequences that greet every guest by name, offer their favorite dish, and drive next-visit bookings automatically.
Weekday Cover Campaigns
Time-boxed Meta + Google offers that target your local diner base to fill Monday–Wednesday shifts without discounting the weekend.
AI Review Engine
Post-visit review requests with sentiment routing — 5-star guests go to Google, unhappy ones get a private recovery flow.
Same disciplined sequence for every account. No mystery, no vague deliverables.
Guest-data audit
We pull guest data out of OpenTable/Resy and into a first-party CRM you own.
Weekday cover campaigns
Meta + Google campaigns target slow shifts with time-boxed offers.
Loyalty activation
Post-visit flows drive review requests, loyalty sign-ups, and next-visit offers.
Repeat-visit reporting
Weekly reporting on cover lift, review velocity, and repeat-visit frequency.
Your restaurants growth bundle
- First-party guest database migration
- Meta + Google reservation campaigns
- Loyalty and rebooking flows (SMS + email)
- Google Business Profile management
- Review generation automation
- Weekly cover-lift and loyalty dashboard
Silver Lake independent restaurant
Migrated 8,400 past guests into a first-party CRM, launched Tuesday–Thursday offer campaigns, and turned on loyalty flows. Repeat-visit frequency doubled in 90 days.
Serving restaurants across LA
Headquartered at 10880 Wilshire Blvd, Los Angeles, CA 90024 — supporting owners in:
Core capabilities behind the bundle
The services powering your restaurants growth engine — each one owned by a senior strategist.
Do you handle third-party delivery marketing?
Yes. We optimize DoorDash, Uber Eats, and Grubhub storefronts and ad placements.
Which reservation platforms do you integrate with?
OpenTable, Resy, Tock, SevenRooms — we pipe guest data into your CRM for retention marketing.
Do you help groups with multi-location rollouts?
Yes. Multi-location groups get a unified dashboard and per-location strategist.
Can you help me launch a new concept?
Yes. Pre-open funnels build a wait-list and drive full covers from opening night.
Do you do influencer or PR?
We coordinate local micro-influencer partnerships and manage paid whitelisting; traditional PR is a partner service.
What if I have a small team?
We handle the entire marketing stack — you focus on service, we handle everything else.
Want a free growth plan built for your restaurant?
Answer 5 questions. We'll send a custom growth plan to your inbox and phone in under 2 minutes.